Browsing by Author "Burani, Aluonzi"
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- ItemAn assessment of degree of service quality of some selected commercial banks in central Uganda ; perception of bank customers.(ESRSA Publications Pvt ltd, 2013) Burani, Aluonzi; Sunday, Arthur; Turyahebwa, Abanis; Byamukama, Eliab; Sumil, ManuelThis study was concerned with the assessment of degree of service quality provided by some selected commercial banks in central Uganda. The objectives of the study were to determine (i) demographic profiles (ii) degree of service quality and (iii) significant differences between services provided by the selected commercial banks. The study employed ex post facto design, cross sectional survey, correlation design and quantitative paradigm. Self-Administered Questionnaires were used with CVI = 0.85 and reliability of r = 0.95 obtained using cronbach alpha method. Data was analyzed using descriptive statistics and t-test. The major findings included male being majority (52%) and female 48%. In terms of age group of (20-39); obtained 81% and 60 and above were 3%. Diploma holders were 32% and Ph.D holders were 1%. UBA customers being majority (58%) and Global Trust Bank score 42%. In terms of determining the degree of service quality in selected commercial banks in central Uganda, the responsiveness, competence, credibility, security, accessibility and understanding of the service were rated successful apart from reliability of the service which was rated was fair meaning not reliable. With t value = 2.401 and sig or p = 0.017 at 0.05 level of significance alternative hypothesis was accepted to the effect that there is a significant difference in degree of service quality as perceived by customers of the two selected Commercial Banks in Central Uganda. The study recommended the banks to change customer perception and win the good will from the customers, the staff should endeavor to provide the service promptly, quickly and accurately and the service provider should have alternative power to enable the service provider work 24 hours.
- ItemThe impact of training on performance of community based organization:(Kampala International University, College of Humanities and Social Sciences, 2008-09) Burani, AluonziThis study analyzes the impact of training on the performance of Community Based Organization, an analysis of Community Empowerment for Rural Development in Arua District. The purpose of the study was therefore to analyze the relationship between training and the performance of Community Based Organizations. The objectives of the study were to investigate the training approaches used, the practice of perfonnance appraisal, measures taken to improve performance and how often the organization conducts training. This study utilizes descriptive research design where both qualitative and quantitative techniques of data collections were used. The population was 60 and a sample size of 48 was used representing all the departments in the organization from Heads of Departments to Field Officers in CEFORD Head quarters in Arua. The instruments used included questionnaires, interviews and focus group discussion to obtain data from the respondents. The results of the study reveals that mostly men were the ones involved in the activities of Community Based Organization at a rate of 77%, On-the-job training was mostly practiced at a rate of 60%, Mentoring as a form of On -the- job training was mostly practiced in the Community Based Organizations at a rate of 47%. The study revealed that most Community Based Organizations practiced Annual Performance Appraisal at a rate of 67% and use training as a means of c01Tecting poor perfonnance. The organizations averagely conduct routine training and use methods like staff training needs assessment, performance appraisal to identify the training needs. Therefore the researcher concluded that training alone ca1111ot help to improve performance of employees and recommended that a holistic approach that includes motivation and promotions should be practiced. The study further recommended more studies to be conducted in areas of staff recruitment, fiance management and motivation of staff.
- ItemThe impact of training on the performance of organizations: community empowerment for rural development (ceford(Kampala International University, College of Humanities and Social Sciences, 2006) Burani, Aluonzi